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om du vill ha vår infografik över ITIL4 i PDF-format (lämplig för utskrift). ITIL Foundation är den grundläggande kursen för ett ITIL-initiativ. ^ Hanna, Ashley (2011). ”ITIL ordlista och förkortningar” (PDF). sid. 67 I ITIL v3 omfattade detta både hela IT-organisationen samt alla underliggande Dessa kan köpas antingen som PDF eller i bokform.
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service owner, technology tools, and more. ITIL is a framework providing best practice guidelines on all aspects of end to end service management.
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A second version of ITIL was published as a set of revised books between 2000 and 2004. The initial version of ITIL consisted of a library of 31 associated books covering all aspects of IT service provision.
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